Cancelling an Order

You can cancel an order up to 24 hours after placing the order to cancel the order. Any amount paid will be credited using the same payment method that was used to make the payment. To cancel an order Email your order details at info@valuekart18.in within 7-10 days

Parcel Lost In transit

If a shipment is lost in transit, we will wait for 10 days and then process the same order again. If a replacement with the same design is not available, we may ask you to accept a refund or select an alternative product.

Refund Process

The refund will be initiated when we receive your product at our warehouse and after inspecting the product, we will notify you when the product is received at our warehouse
For prepaid orders, the refund will be initiated at the same time as the payment account
For cash on delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)) within 7-10 business days of receipt of the returned products. You must share your account details with your order number at info@valuekart18.in

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 07-10 business days. Keep in mind that your bank or credit card company may take some time to process and post the refund.

Customer Support

Address: H22, Sector 63 Rd, A Block, Sector 65, Noida, Uttar Pradesh 201301 India

Phone: +91-98704 40549

Email: info@value2kart.com